Frequently Asked Questions
Yes, we hold a QBCC approved Builders License and we are insured. Our registered licence number is 15195269.
Flat Pack Builders offers a fixed up front price for your installation. This will depend on the number of cabinets in your kitchen, accessories etc. The pricing will be determined directly from the set of detailed kitchen drawings/plans that you provide to us. We will provide you with a detailed quotation specifying the scope of work.
We do not take away the packaging unless specifically asked to. If you would like us to do so please advise and we will provide you with a quote.
Yes, we are proud to say we are an approved IKEA kitchens installer and recommended by the stores.
Preparing the room needs to be considered first and may include removal of your existing kitchen, rubbish removal, any plastering and preparation of the floor.
Kitchen cabinetry installation will generally take 1 to 5 days to install depending on how many cabinets there are.
Yes we can demolish your existing kitchen, removeand dispose of your old kitchen. Please let us know when requesting a quote, so we can include it in the scope of works and cost.
Yes of course. We can project manage the entire kitchen renovation and supply our plumbers and electricians to complete the rough in and fit off.
Our team of installers are not just installers, we can help you with any building work required to install your new kitchen; such as wall removal, custom cutting/building, tiling etc.
Our team of friendly, experienced and qualified builders can help you with the installation of your wardrobes, laundry, bathroom, storage. Ask us for a quote.
Deliveries will be made every week! We will contact you 24hrs prior to delivery with a closer approximate time for delivery.
You do not have to be at home, but if you are not going to be at home it is vital that you tell us where we can leave your goods – somewhere safe and dry. We cannot – and do not – take responsibility for your goods after delivery.
IKEA don’t include Assembly. At Flat Pack Builders, you can Order your product to be assembled after delivery.
We will let you know as soon as possible. You can choose to keep your order, pending availability of the product, or cancel your order. If you choose to keep your order we will look for the out-of-stock product each week and forward you updates from IKEA about when you can expect it. If you choose to cancel your order you will get a full refund.
Pre-payment is required. We accept payment by direct deposit. We will email an invoice with the payment details.
Shopping and delivery fees are calculated on a per order and depend on shopping time, weight, size, and your delivery address. Minimum fees for a single small flat pack to Byron Bay or Noosa start at $40. Generally, the more items you order, the less you pay per item. However, please bear in mind that shopping for a large list of small items, which may require us to search the market hall, can take a lot of time and affect our fee! We encourage you to share your order with friends and family to reduce costs, but we do not accept more than one address per order. We’ll let you know if IKEA’s flat-fee is cheaper than our quote. We quote separately for assembly work.
We quote separately for assembly. If you’d like an Assembly Quote please let us know. If you choose to accept our Assembly Quote we’ll arrange a mutually convenient time and date to do the work. Normally, we cannot assemble the same day that we deliver, because we have multiple deliveries and do not have any spare time.
If we have shopped on your behalf, we will gladly exchange an item without charge if something is faulty. We arrange refunds or exchanges according to IKEA’s generous terms and conditions. Check their website for details.
If you change your mind about a non-faulty product and want a refund we will organise to pick up the item, take it to IKEA, and process the refund. If you want an exchange, we will pick up your unwanted product and return to IKEA and organise the delivery of your new product. We arrange refunds or exchanges according to IKEA’s generous terms and conditions. Check their website for details. Additional processing fees will apply.
We generally process orders immediately, so if you don’t hear from us within 24 hours, we may not have received your email. If you send your shopping list directly from the IKEA website we will have the email address you used – but we will not have your name, phone number or delivery address unless you added these details to the comments section of the email. If you have any questions call Sarah on 0401 880 170 or Luke 0410 407 247 and we will solve the problem!
Normally, we do not have time to do any assembly work on our delivery day. If you are interested in assembly we’ll provide you with a separate assembly quote, and if you choose to proceed we’ll find a mutually convenient time and date to do the work.